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Customized Jewelry Just for You!
Take your pet with you all the time.
Custom Pet Photo Necklace
A heartfelt keepsake that captures your pet’s essence, etched in timeless elegance. Made with love and attention to detail.
Premium Custom Pet Photo Necklace
Want to carry your pet’s love with you everywhere? Our custom pet photo necklace is just what you need!
Unique and meaningful keychain
Carry your beloved pet with you wherever you go with our custom pet photo keychains.
Personalized Pet Portrait Necklace
A magically unique necklace customized with your pet's face and named! Each engraving is hand-etched into the pendant and made to last a lifetime.
CUSTOMER CARE
How do I customize my pet jewelry?
Customizing your pet jewelry is simple. Just select your preferred jewelry type on our product page, upload a clear photo of your pet, and place your order. We will do our utmost to create a piece that you'll love.
Do you only design portraits for cats?
Not at all. We design portraits for pets of all shapes and sizes, including dogs, horses, rabbits, and anything in between. All animals are welcome!
Can I customize jewelry with photos of multiple pets?
Yes, we can customize jewelry with photos of multiple pets. However, too many pets may affect the quality of the engraving, so we recommend dedicating one piece of jewelry to each pet for the best results.
Where can I check my order and shipping status?
After placing your order, we will send you an email with the details and updates on your order's status. Additionally, you can check the status of your order anytime on our website.
How do I take care of my customized jewelry?
To maintain the shine and quality of your jewelry, we recommend avoiding wearing it while bathing, swimming, or engaging in strenuous activities. Regularly clean the jewelry with a soft cloth and store it in a dry place.
How long does it take to produce and ship my order?
We process your order within 1 to 2 business days. To ensure the highest quality, production typically takes 7-10 business days. Shipping times vary based on your location. The entire process typically takes 2-3 weeks depending on the shipping destination.
Can I return the product after receiving it?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. But due to the personalized nature of our products, we do not accept returns on customized product unless there is a defect or error in the order. We want you to be 100% happy with your order, so please contact us within 30 days of receiving your item if there is an issue, and we will do our best to resolve it.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if production has not yet begun. However, once the production process has started, we may not be able to change or cancel the order.
Do you offer gift wrapping services?
Yes, we offer complimentary gift wrapping with each item, making it perfect for gifting to friends and family.
- We'd love to hear from you! Whether you have questions about our custom pet jewelry, need assistance with your order, or just want to share your experience, we're here to help.
- If you are emailing about your order, please make sure to include the email address used when purchasing and the order number in the message. Thank you.
- Trade name: Heartfelt Paw
- Email: info@heartfeltpaw.com
- Whatsapp: +44 7562217418
1. Protect from Chemicals
Shield your jewelry from exposure to perfumes, lotions, and household cleaning agents. These substances may tarnish precious metals and compromise gemstone brilliance.
2. Handle with Delicacy
Remove your pieces during activities such as swimming, exercising, or household tasks to avoid potential scratches or damage.
3. Exquisite Storage
Store each item in its own soft pouch or lined jewelry box to preserve its luster and prevent contact with other pieces.
4. Gentle Cleansing Ritual
Clean your jewelry with a soft microfiber or polishing cloth to maintain its radiance. For deeper cleaning, consult a professional jeweler.
5. Mindful Exposure
Protect your jewelry from prolonged sunlight or extreme temperatures, as these conditions may alter the color or quality of certain gemstones.
6. Make your jewelry the finishing touch of your ensemble, applying it after perfumes, sprays, or cosmetics to preserve its pristine condition.
By cherishing your jewelry through these refined practices, you ensure it remains as exquisite and enduring as the moments it represents.
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. But due to the personalized nature of our products, we do not accept returns on customized product unless there is a defect or error in the order. We want you to be 100% happy with your order so please contact us within 30 days of receiving your order if there is an issue and we will do our best to address it.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at info@heartfeltpaw.com
- If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Damages and issues：Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Exchanges： The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- Refunds：We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@heartfeltpaw.com